IT Support：
Operate our help desk and IT support system, responding to user requests timely, politely, and professionally, in both English and Chinese.

IT Services：
Maintain the printing service, register and deregister users’ cards, ensure the printing system is properly functioning at all times, equipment is well maintained and required consumables are sufficiently stocked.


IT Infrastructure：
Maintain classroom projectors, ensuring they’re properly calibrated and configured, helping teachers and students to enjoy the best classroom experience possible.


General responsibilities：

Research and devise creative, innovative solutions to drive ongoing improvements to the IT service and support experience and strengthen our standing as a technology leader in education.